SHIPPING OPTIONS AND COSTS


All our deliveries are handled exclusively by proven intenational courier companies DPDDHL and FEDEX depending on your order size and delivery destination.

  • FREE SHIPPING to USA & Canada & Europe (EU) for orders OVER 300 EUR / 300 USD / 250 GBP.
  • We offer both Regular and Express service however only REGULAR service is FREE.
  • All orders with a total value BELOW 300 EUR / 300 USD / 250 GBP will be charged for shipping accordingly to below listing.

DESTINATION

 ORDERS OVER 300€ / 300$ / 250£

ORDERS BELOW 300€ / 300$ / 250£

REGULAR 
(3-6 days*)

EXPRESS 
(1-2 days*)

REGULAR 
(3-6 days*)

EXPRESS 
(1-2 days*)

EUROPE (EU)

FREE !

40 €

25 € 40 €

EUROPE (non EU)

35 €

50 €

45 € 60 €

UNITED KINGDOM

FREE !

35 £

20 £

35 £

USA & CANADA

FREE !

40 $

30 $

40 $

AUSTRALIA & NEW ZEALAND

75 $

N/A

35 $ N/A

 REST OF THE WORLD

75 $

N/A 35 $ N/A

*Final delivery time: depending on delivery destination.

*Delivery times are provided as a guideline only, during busy period and the festive season final delivery times range from 1 to 3 weeks, depending on received payment, availability and delivery destination.

Please note that there is a minimum 15EUR handling surcharge (in some cases up to 50% of the original shipping value) to the customer for deliveries that are returned to Wainman Hawaii due to a failed delivery plus there is an additional, standard charge for a return shipping and new shipping - if applicable).

In case of any doubt, feel free to contact shipping@wainmanhawaii.com prior to your order.

DELIVERY TIMES & AVAILABILITY 

As you understand the realistic time required for delivery is the resulant of many things: availability of ordered products, the delivery option you chose and finally your requested delivery destination.

In general: DELIVERY TIME = items ready for shipping + shipping time

Above applies to both Regular Service and Express Service!

When items are out of stock (you will be advised of this once the order is processed) we will deliver your order when the order is complete/in stock. We will normally send your order to you within 3 working days maximum. In any other event you will be updated if lead times are to be exceeded.

Back Orders: If your item is not in stock, we will put the item on back order. You will always be emailed with the option to cancel your order if you wish not to wait. Once ready, we will send your back order on to the provided original delivery address.

Please be advised international orders can sometimes be delayed in customs. Be sure to check your shipment tracking number (provided via email when the order ships) for updates on delivery status.

TRACKING

As soon as your order leaves our shipping department, you will receive notification email from us with your goods unique tracking number.

For tracking information please go to DPD, DHL or FEDEX website respectively and enter provided tracking number.

All our deliveries require a signature at delivery. It is the responsibility of the Customer to insure that someone is available at the delivery address to sign for the parcel. When there is no one at the provided address the courier will leave a note to show that they have been with information on how to re-arrange a new delivery or collection.

The carrier will attempt to deliver your goods a maximum of twice. Wainman Hawaii will not be responsible for extra delivery charges that might arise as a result of failed deliveries. All charges for extra delivery attempts or change of delivery address will be payable by the customer.

IMPORT TAXES AND FEES

Orders shipping to various destinations might incur additional duties and taxes. If duties and taxes are imposed on your order, they are normally due at time of delivery. 

All import taxes, customs duty and applicable fees are always to be paid in full by the consignee of the goods and we have no control over custom inspections and the associated delays.

European Union 

  • There are no additional duties or taxes due.

USA

  • There are no additional duties or taxes due however if the total value of orders made within 4 days exceeds 2000USD you might be asked to cover for local taxes and custom fees. 

Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.

SHIPPING INSPECTION

Please find below our short guidance on mandatory shipping inspection you should perform with each delivery.

Follow these simple rules to avoid any future problems with damaged goods and prevent any unnecessary loss of money and time.

At the time of shipment delivery, the recipient’s obligation is to evaluate shipments outer packaging, you must inspect the external condition of the boxes thoroughly before the delivering driver leaves your premises.

Note any evidence of external damage to the boxes being delivered, no matter how slight! – please pay extra attention to the boxes containing surfboards!

Any holes, tears, indentation or bent corners must be noted on the delivery documents and signed by both you and the driver.

External damage to the boxes does not always result in your goods being damaged. However, failure to adequately describe and note external damage at the time of delivery may result in the carrier refusing to honor a shipping claim and your refund, if damage to the merchandise is later discovered!

Wainman Hawaii is not responsible for loss or damage in transit therefore, responsibility for damage occurring in transit is the owner's responsibility and all claims for freight damage should be made within 48 hours of receipt as per insurer requirements.

Please note that:

  • All products are always carefully packed and inspected prior to shipment and are free of any damages!

  • We only use our Wainman Hawaii branded tape!

What to do if parcel is damaged?

At the presence of courier – if you notice that:

1. Parcels outer packaging is damaged - point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation.

If the content of shipment:

  • is not damaged: then we hope for your understanding because small damages to shipments outer packaging may occur during shipment processing.

  • is damaged: then ask courier to compile the act of damage. In this case you can refuse to take this shipment.

2. The outer packaging is not damaged, but there is a suspicion of damage to the contents of the shipment: point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation.

If the content of shipment:

  • is not damaged: then no additional actions are necessary.

  • is damaged: then ask courier to compile the act of damage. In this case you can refuse to take this shipment.

 After courier has left – if you notice that:

 3. Parcels outer packaging is damaged and the content of shipment:

  • is not damaged, then we hope for your understanding because small damages to shipments outer packaging may occur during shipment processing;

  • is damaged, then immediately inform the sender of the situation and add to the application pictures with both external and internal state of shipment, i.e., the outer packaging, inner packaging, contents of the shipment damage.

4. Parcels outer packaging is not damaged, but the content of shipment is damaged, then immediately inform the sender of the situation and add to the application pictures with both external and internal state of shipment, i.e., the outer packaging, inner packaging, contents of the shipment damage.

Digital photographs of damaged goods and boxes will be always required for replacement of damaged goods. Please save all damaged packaging if possible until claim with our carrier is fully settled.